Interactive In-App Tutorials
While employed with Decisiv, I created tutorials using Pendo to onboard users to our new systems. They would appear automatically when users first logged in, and users could click through the various steps to learn about the new system.
The tutorials allowed users to onboard themselves on their own time and greatly reduced the time needed from Customer Support.
This is one I delivered on creating a new case in the system:
Code-Heavy Written Tutorials
While employed with Appian, I wrote a tutorial on creating web interfaces using the product’s expression language. The interface designer was still in development, and we needed to explain a complex user experience in simple step-by-step terms.
It was published to their customer-facing product documentation wiki.
This is what I delivered: